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Digital Marketing & Psychology – A match made in heaven?

Freddie Cook Current affairs, Digital Agency, Digital Marketing, Hare, Social Media, Staff picks, Website Comments

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For those in the marketing industry it’s widely accepted that psychological processes can play a huge part in the success of traditionally defined marketing campaigns and strategy.

HARE’s own BSc. Psychology graduate and Digital Marketing Lead, Freddie Cook, explains her thoughts on why digital marketers should be taking note too…

Traditional vs. digital marketing

When I use the phrase ‘traditional marketing’ I’m mostly talking about the idea of ‘getting inside’ the heads of your audience by predicting behaviour or what makes them ‘tick’. Even more important than this is working out what makes people commit to purchasing your product or service!

My take on digital marketing is that it is much more of an analytical beast – with players like SEO, PPC, and CRO taking centre stage. Instead of predicting behaviour (AKA the historic – albeit inaccurate – definition of Psychology as a field), digital marketing actually places a huge focus on number crunching.

Psychology and the digital world

Indeed, a whole branch of ‘how to’ literature now exists when it comes to influencing others. This is mostly thanks to Dr Robert Cialdini who proposed that there are six key principles to influencing others.

  • Connector.

    Reciprocity

    Based on the principle that people tend to return the favour – hence the popularity of ‘freebies’ in online and offline marketing

  • Connector.

    Commitment/consistency

    People like to honour commitment so as to maintain their self image. Relevant to marketers as we can get people to sign up to things fast!

  • Connector.

    Social proof

    Humans are social creatures and are constantly looking to the actions of others who have trodden the path before them

  • Connector.

    Authority

    We particularly look to the behaviour of others who we deem to be experts or ‘authority’ figures. Important in Thought Leadership strategies

  • Connector.

    Liking

    Personality is important as people are persuaded by others that they like. This explains the charm of most digital marketers (if I do say so myself!)

  • Connector.

    Scarcity

    An increase in demand will be found if people perceive something to have a limit which explains the success of vouchers and ‘2-4-1’ deals

Of course, applying these principles to offline marketing techniques is relatively simple.

For example, discounted pricing and “limited time only” deals often favoured by B2C businesses clearly provoke the feeling of scarcity and so the consumer is quick to respond, thus creating a demand (and hopefully increasing revenue for the company as a consequence!).

“Often we don’t realise that our attitude toward something has been influenced by the number of times we have been exposed to it in the past.” Dr Robert B. Cialdini, Influence: The Power of Persuasion

Yet the role of these principles in terms of digital marketing is less well established and so the question still remains:

Does a successful digital marketing campaign rely on Psychological processes and skill as much as traditional ‘offline’ marketing techniques?

…and my answer is an overwhelming ‘yes’

How does this link to the digital world?

A huge part of digital marketing is SEO, link-building and copywriting, all of which rely on Cialdini’s principles – in particular his ideas behind the ‘social proof’ element.

This principle argues that a key method of predicting human behaviour lies with conformity, or put simply:

People will do what they see others doing* 

(* within limits!)

 

SEO works in precisely that manner. Those not in the industry are generally unaware of the power and complexity of Google searches. Instead, they likely believe that highly ranked websites have reached their much-coveted position as a result of popularity alone (if only it were that easy!). It is this internal psychological process of looking to others for confirmation that provides the real tool for digital marketers.

Yet it’s not just about the mind-reading

Of course I’m biased, but it’s not just the literal psychological human processes that link the social science to digital marketing. There’s also a huge focus on analysis in both disciplines that shouldn’t be underplayed.

I was subjected to (some may say ‘tortured by!’) three years of intricate statistics lectures while at university, though I can now appreciate and recognise that this has really set me up for a career in digital marketing.

So what’s the take-home message?

Firstly that a career in digital marketing is varied and applicable to anyone with a broad skill-set and an analytical and creative mind.
The second is a message to digital agencies everywhere to consider those with less ‘obvious’ experience when looking to add to your team. It might very well be that those with a scientific background have just as much promise as those already in the field.

Come and join us at HARE. Whether you’re a science graduate or a linguist, we’d love to hear from you and you can check out our latest jobs by clicking here.