When we refer to “Hare Digital”, we mean the Hare Digital entity that acts as the controller or processor of your information, as explained in more detail in the “Entities Collecting Personal Information” section below.
General Data Protection Regulation
Hare Digital participates in and has certified its compliance with the General Data Protection Regulation. Hare Digital is committed to subjecting all personal data received from European Union (EU) member countries, respectively, in reliance on the General Data Protection Regulation, to the regulations applicable Principles. To learn more about the General Data Protection Regulation, visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
Hare Digital is responsible for the processing of personal data it receives, under the General Data Protection Regulation, and subsequently transfers to a third party acting as an agent on its behalf. Hare Digital complies with the General Data Protection Regulation Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the General Data Protection Regulation, Hare Digital is subject to the regulatory enforcement powers of the European Commission. In certain situations, Hare Digital may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Entities Collecting Personal Information
Hare Digital is made up of different entities. This privacy notice is issued on behalf of the Hare Digital group of companies so when we mention “Hare Digital”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Hare Digital group responsible for processing your data. If the Site in question is a Hare Digital service being utilised by a Hare Digital Client for the purpose of providing a service to their customers, then the policies of the Client apply, which they become solely responsible for owning, maintaining and deleting their customers personal data. Hare Digital may be involved in performing such a request on behalf of the Client.
We have appointed a data protection officer (DPO) for the Hare Digital Group who is responsible for overseeing questions in relation to this privacy notice. If you have any questions, concerns, or requests about this privacy notice, how we manage your Personal Information, or any other issue relating to your Personal Information, please contact our DPO:
Hare Digital Ltd.
Attn: Data Protection Officer
Sussex Innovation Centre,
Science Park Square,
Brighton, BN18NR, UK
Telephone number: +441273 882789
Collection of Personal Information
As a visitor to the Site, you can engage in many activities without providing any Personal Information.
However, when you use a Hare Digital site and or use their services as a customer in order to provide the services to you, we may collect the following Personal Information from you:
- Demographic information such as your job title, job description,company name, company type
- Profile data, including your name, email address, details about your website activity.
If you create an account or submit forms to Hare Digital for enquiries, you may be asked to provide the following information:
- Personal and Company information such as your name, phone number, fax number, email address, company name, company type, billing address, shipping address, VAT number, Company Registration Number
If you purchase through a Hare Digital site
- Order information, such as billing address, shipping address, items purchased, payment method, order date
- Please note: If you make a payment through one of our sites, payment information is not stored by us but that of Stripe, a third party, which is governed by their own policies. https://stripe.com/gb
Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
As is true of most websites, when you use the Site, Hare Digital or third party sub processors contracted by Hare Digital may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. Hare Digital also uses such environmental variables to measure traffic patterns on the Site. To better understand the needs of our visitors to the Site we may occasionally match such information with your Personal Information.
In order to reduce errors in our database, authenticate our users, and prevent abuse of our system, we may on occasion supplement the Personal Information you submit to us with information from third-party sources. We may supplement the information that we collect directly from you with information stored in third-party databases, such as demographic information or company information in order to make it more likely that any marketing communications we send will be relevant and of interest to you. You may contact our DPO at [email protected] for a list of any third-party sub processors that we use to process information.
When you use our website on your mobile device, we automatically collect information on the type of device you use, and operating system version. But we do not ask for access or track any location-based information from your mobile device at any time.
Updating Your Personal Information and Privacy Preferences
Upon request Hare Digital will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at [email protected].
You have the right to request and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by contacting our DPO. We will respond to your request promptly within a reasonable timeframe.
How Your Personal Information Is Used
- Process your financial transactions.
- Send you order / renewal confirmations.
- Register your rights, if any, to technical support or other benefits that may be made available to registered users.
- Respond to customer service requests, questions and concerns.
- Administer your account.
- Send you requested product or service information.
- Keep you informed about special offers and services of Hare Digital and selected third parties.
- Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
- Meet our research and product/service development needs and to improve our Site, services and offerings; and
- Customize your experience, including targeting our services and offerings to you.
We store information that we collect through cookies, log files, transparent images, and/or third party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your usage history, to information in the summary, in order to provide tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.
In certain situations, Hare Digital may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Where required by law (e.g., to comply with a warrant, court order, or legal process served on Hare Digital), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
Information Sharing with Service Providers / Agents
Hare Digital uses Xero accounting software to issue invoices to you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose.
We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for Hare Digital. You may contact our DPO at [email protected] for a list of these third-party sub processors.
We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.
We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at [email protected]. We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Choice / Opt Out
You may “opt out” of receiving Hare Digital’s email updates, newsletters and/or partner emails by contacting [email protected]. The choice to opt out of such communications is also generally available during the process. Hare Digital will still contact you when there are changes to the Terms of Service. In addition, we will still send you service-related announcements including, but not limited to, a registration email, notification emails, emails automatically triggered by actions you took on the Site and bill related notices. Generally, you may not opt-out of these communications, which are not promotional in nature.
Protection of Your Personal Information
The Personal Information that you provide in connection with the use of the Site is protected in several ways.
- Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
- Your Personal Information resides on a secure server that only selected Hare Digital personnel, contractors and or customers of the particular website you are using have access to via password.
- Your Personal Information is encrypted whenever it is transmitted to Hare Digital.
- When you enter sensitive information on our registration or order forms, we encrypt that information using transport layer security technology.
We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.
If you have any questions about security on our Web Sites, you can send email to us at [email protected]
Cookie and Tracking Technologies
The Site may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and provide site functionality.
Technologies such as: cookies, beacons, tags and scripts are used by Hare Digital and our affiliates, analytics services and service to provide site features and functionality. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
- We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out if located in the European Union by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We enable you to create a profile for our project management tool for sharing information such as messages, photos and videos. Please note that we cannot control the actions of others with whom you may choose to share your pages and information. Any information you post is available to all persons you’ve given access to that location. To request removal of your personal information from our project management tool, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to 3rd Party Sites
Social Media Widgets
Our Web sites use usage tracking software such as Google Analytics to understand how you navigate the website. This feature sends page view events (and potentially video play events) over to Google Analytics for consumption. This data is anonymised.
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact [email protected] to have the data removed and or terminate the child’s account.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.
To the extent that Hare Digital’s processing of your Personal Data is subject to the EU General Data Protection Regulation, Hare Digital relies on its legitimate interests, described above, to process your data. Where Hare Digital processes certain Personal Data for Hare Digital’s own direct marketing purposes, you have a right to object to Hare Digital’s use of your Personal Data for this purpose at any time by contacting [email protected]. You may also object to processing by emailing [email protected].
Initial Creation of document